RolePilot Terms of Service

These Terms of Service govern your access to and use of the RolePilot website located at https://rolepilot.io, the RolePilot web application, and any related products, services, software, support channels, or features we make available.

By creating an account, accessing the service, connecting third-party casting platforms, or otherwise using RolePilot, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the service.

If you use RolePilot on behalf of a company, loan-out, manager, or other entity, you represent that you have authority to bind that party to these Terms.

You must be legally able to enter into a binding contract to use RolePilot. You are responsible for providing accurate registration information, keeping your account credentials secure, and restricting access to your account.

You are responsible for all activity under your account unless and until you notify us of unauthorized access. You may not share your account in a way that circumvents plan limits, security controls, or intended service design.

We may suspend or terminate accounts that contain false information, infringe the rights of others, create security risks, or violate these Terms.

RolePilot provides workflow, automation, organization, filtering, and related tooling for actors and related professionals. RolePilot is not a casting platform, talent agency, manager, law firm, employer, or guarantor of opportunities, auditions, submissions, callbacks, bookings, income, or professional outcomes.

RolePilot may rely on information from third-party platforms, your own inputs, and platform-specific access or technical availability. Features may change as third-party services, selectors, workflows, or access requirements change.

You understand that role availability, eligibility, search results, fit calculations, and submission outcomes may change rapidly and may depend on systems or data outside our control.

Certain features allow you to connect third-party casting or entertainment industry accounts that you independently maintain. You are solely responsible for ensuring that your use of RolePilot in connection with those accounts is permitted under your agreements with those providers and under applicable law.

You authorize RolePilot to store, process, and use the credentials and related authentication materials you provide for the limited purpose of delivering the service features you request, including sync, saved-search configuration, workflow automation, and related account operations.

You must not connect accounts you do not own or control, or use RolePilot to access, copy, interfere with, or submit through any third-party service in a way that is unauthorized, unlawful, abusive, or misleading.

You may not use RolePilot to violate any law, contract, intellectual property right, publicity right, privacy right, platform rule, or third-party restriction.

You may not use the service to impersonate another person, submit false or misleading information, spam, scrape in an abusive manner, overload our systems, bypass technical limitations, probe for vulnerabilities, reverse engineer restricted portions of the service except as permitted by law, or attempt to gain unauthorized access to accounts, systems, or data.

You may not use the service in any way that could reasonably expose us, other users, or third parties to fraud, claims, reputational damage, regulatory risk, or platform bans.

Chats, prompts, replies, workflow instructions, and similar messages you send to Kairo or other in-product AI features may be logged, reviewed, retained, and monitored by RolePilot for safety, abuse prevention, support, debugging, product operations, legal compliance, and enforcement of these Terms.

Paid plans are billed on a recurring subscription basis unless otherwise stated. By purchasing a subscription, you authorize recurring charges to your selected payment method for the plan, interval, taxes, and any other clearly disclosed amounts.

Your subscription renews automatically until canceled. You may cancel at any time for future billing periods through the cancellation method we provide. Cancellation stops future renewals but does not retroactively cancel charges already incurred for the current billing period.

ALL FEES ARE NON-REFUNDABLE AND NON-CREDITABLE EXCEPT WHERE REQUIRED BY APPLICABLE LAW. Without limiting the foregoing, we do not provide refunds or credits for partial billing periods, unused time, unused capacity, accidental non-use, plan downgrades mid-cycle, or suspension or termination resulting from a violation of these Terms.

We may change pricing, plan structure, or included features from time to time. If a change materially affects your recurring subscription, we will provide notice as required by applicable law before the change takes effect.

You retain ownership of the information, profile data, notes, media references, communications, and other content you provide to RolePilot, subject to the rights you grant us to host, process, store, transmit, display, and use that material as necessary to operate, secure, maintain, improve, and support the service.

You grant RolePilot a non-exclusive, worldwide, royalty-free license for the duration of your use of the service to use your content solely for those operational purposes.

You represent that you have all rights and permissions necessary to submit that content and that our use of it as contemplated by these Terms will not violate any law or third-party right.

You should not submit trade secrets, highly sensitive personal information, or third-party confidential information into AI chat surfaces unless you are authorized to do so and comfortable with such information being processed, stored, and monitored as described in these Terms and our Privacy Policy.

RolePilot and its associated software, interfaces, designs, logos, content, and related materials are owned by RolePilot or its licensors and are protected by applicable intellectual property laws.

Except for the limited right to use the service in accordance with these Terms, no license or right is granted to you by implication, estoppel, or otherwise. You may not copy, modify, distribute, sell, sublicense, or create derivative works from the service except as expressly permitted by us in writing or by applicable law.

We may add, remove, modify, suspend, or discontinue any part of the service at any time, including platform integrations, pricing, user interfaces, workflows, and feature access. We do not guarantee uninterrupted or error-free operation.

We may suspend or restrict access immediately if reasonably necessary to investigate misuse, protect users, maintain security, comply with law, respond to third-party complaints, or address technical or operational issues.

RolePilot's automated submission features — including Auto Apply and Discover submissions — operate through a limited pool of browser sessions shared across all users of the platform. When all available sessions are in use, your submission requests will be placed in a queue and processed in the order they were received, as sessions become available.

We do not guarantee how quickly a queued submission will be processed. Processing time depends on overall platform load, your plan tier, and concurrent demand from other users. RolePilot is not responsible for submission windows that close, roles that expire, or opportunities that become unavailable while your request is pending in the queue.

The number of simultaneous sessions available at any given time is determined by our infrastructure and may change without notice. We do not guarantee a specific queue position, wait time, or number of concurrent sessions at any time.

RolePilot automates the submission of applications to casting breakdowns on your behalf. RolePilot does not guarantee that any submission will result in an audition, callback, booking, income, employment, or any other professional outcome.

Marketing language on our website, app, promotional materials, and social media — including but not limited to phrases such as "apply to more roles," "more submissions," "submit while you sleep," or similar expressions — describes the automated submission functionality of the service. Such language does not constitute a promise, representation, or warranty that use of RolePilot will increase the number of auditions you receive, the roles you are offered, or any other measurable career result.

Casting decisions are made exclusively by casting directors, producers, and their teams, entirely outside RolePilot's control. Role availability, eligibility criteria, submission windows, casting director preferences, and other variables affecting professional outcomes are determined by third parties and may change at any time without notice.

You acknowledge that your results will vary based on factors entirely outside our control, including but not limited to your talent, experience, appearance, representation, the competitive landscape, platform availability, and casting director discretion.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WITHOUT LIMITATION, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT ROLEPILOT WILL BE ERROR-FREE, THAT THIRD-PARTY PLATFORMS WILL REMAIN COMPATIBLE, THAT ANY ROLE OR SUBMISSION DATA WILL ALWAYS BE COMPLETE OR CURRENT, OR THAT USE OF THE SERVICE WILL RESULT IN AUDITIONS, BOOKINGS, OR CAREER ADVANCEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROLEPILOT AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO ROLEPILOT FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you to the extent prohibited by law.

You will defend, indemnify, and hold harmless RolePilot and its affiliates, personnel, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the service, your content, your violation of these Terms, your violation of law, or your violation of any third-party right or third-party platform rule.

You may stop using the service at any time. We may suspend or terminate your access at any time if we reasonably believe you violated these Terms, created risk or harm, or if continued operation is no longer commercially or technically feasible.

Sections that by their nature should survive termination will survive, including sections relating to billing obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

To the extent permitted by applicable law, these Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or the service will be brought exclusively in the state or federal courts located in California, and you consent to personal jurisdiction and venue in those courts.

Nothing in these Terms limits either party’s right to seek injunctive or equitable relief where appropriate.

We may update these Terms from time to time. If we make material changes, we may provide notice by updating the effective date, posting the revised Terms on the website, sending email notice, or using in-product messaging.

Your continued use of RolePilot after updated Terms become effective constitutes acceptance of the revised Terms.

Questions about these Terms may be sent through our support channels or by email to hello@rolepilot.io.

These Terms apply to the RolePilot service offered through https://rolepilot.io and associated subpages or product surfaces that link to them.