Fix a failed payment

What to do

1. Open Settings, Billing and review your payment method.
2. Update an expired card or resolve the issue with your card issuer.
3. Check the payment and plan status after the charge succeeds.
4. Contact support if the plan does not reflect a successful payment.

Good to know

Members who have paid successfully before have a 48-hour grace period while payment is retried. If it remains unpaid, the account moves to the free plan and Pilot stops.

A trial ending without a successful first payment moves to the free plan immediately. Profile, history, media and connected accounts are retained.