Plans and billing
Refunds and billing questions
Read the refund policy and get help with a charge you do not understand.
What to do
- Review the charge in Settings, Billing and compare it with your plan and renewal date.
- Read the current Terms at rolepilot.io/terms.
- Email hello@rolepilot.io with the charge date and a description of the issue. Do not send full card details.
Good to know
The Terms say fees are non-refundable and non-creditable except where required by applicable law. This includes unused time, unused capacity, partial billing periods and mid-cycle downgrades.
Support can investigate a billing problem. Kairo cannot approve or promise a refund.