Troubleshooting
Reconnect an account that needs attention
Restore access on the casting site, then reconnect in RolePilot.
What to do
- Sign in directly on the casting platform and confirm the password works.
- Complete any security check the platform requests on its own site.
- Return to Settings, Casting and reconnect with the current details.
- Wait for the result and use Sync now if available.
- If it still needs attention, send support the status message without your password.
Good to know
A platform lockout or security challenge must be resolved with that platform first. There is no fixed waiting period or guaranteed one-minute recovery.
An issue on one platform does not necessarily stop submissions on your other connected accounts.