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Troubleshooting

Reconnect an account that needs attention

Restore access on the casting site, then reconnect in RolePilot.

Updated September 29, 20261 min read
In this articleWhat to doGood to knowRelated articles

What to do

  1. Sign in directly on the casting platform and confirm the password works.
  2. Complete any security check the platform requests on its own site.
  3. Return to Settings, Casting and reconnect with the current details.
  4. Wait for the result and use Sync now if available.
  5. If it still needs attention, send support the status message without your password.

Good to know

A platform lockout or security challenge must be resolved with that platform first. There is no fixed waiting period or guaranteed one-minute recovery.

An issue on one platform does not necessarily stop submissions on your other connected accounts.

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