Troubleshooting
Roles or media are not updating
Check connection health before trying another sync.
What to do
- Open Settings, Casting and read the affected account's status.
- Resolve an expired subscription or reconnect with the current password if requested.
- Review the saved search and the last-sync information.
- Use Sync now if available, let it finish, then check the result.
- If it still fails, contact support with the platform and exact message.
Good to know
Discover can keep showing previously synced roles, so a full list does not prove that a recent sync worked. Media updates also need a successful sync.
Repeatedly retrying an old password will not fix a connection. Verify access on the casting site first.